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Customer expectations are at an all-time high. And it’s just going to get higher. Zappos, Starbucks, Ritz-Carlton and many other brands are continuously pushing the bar. Now, as a matter of divine right, customers expect great service not just for...
Imagine rebuilding the Eiffel Tower every day. And I don’t mean doing it the same each time. I mean fashioning that chunk of steel each morning into some new architectural form it has never existed before.That’s what many businesses are...
A lot of people, after going on many dates, still can’t decide whether they want to be in a relationship with the person or not. And yet, in hiring people, (which is also a kind of relationship), we are expected...
2 months. That’s all it took for ChatGPT to gain 100 million users. It was the fastest user-base adoption in the history of mankind. The closest thing to it is Instagram (2 ½ years), and TikTok (9 months). Businesses are...
Content is still king. But the internet is a greedy monster—devouring material with each passing minute. The virtual world is a place where new content goes to die, where anything posted 2 hours earlier quickly becomes dated and irrelevant, and...
You’re in sales. You’re a salesman. You can flatly deny this and say, “No I’m not, I’m a computer engineer,” (or any other profession or role). But you can’t deny the fact that at some point in your professional life,...
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