The Honeymoon That Lasts: 4 Keys To Amazing After-Sales Service

Customer expectations are at an all-time high. And it’s just going to get higher. Zappos, Starbucks, Ritz-Carlton and many other brands are continuously pushing the bar. Now, as a matter of divine right, customers expect great service not just for big-ticket and expensive purchases, but for every kind of transaction, and for every step of […]

Disrupting Disruption: How to Thrive in an Ever-Changing Business Landscape

Imagine rebuilding the Eiffel Tower every day. And I don’t mean doing it the same each time. I mean fashioning that chunk of steel each morning into some new architectural form it has never existed before.That’s what many businesses are experiencing right now. The breakneck speed of change brought about by AI makes organizations feel […]

How to Hire a $125K Professional for Only $40K

I know what you’re thinking. No, this is not about some witty math riddles, nor does it involve involuntary servitude at gunpoint (good luck with that). This article is about remote staffing or hiring people who work remotely away from the office. Now, how can remote staffing allow you to hire a $125K professional for […]

9 Reasons Why Offshoring to the Philippines Makes Sense

Outsourcing and offshoring of business processes has been practiced by companies over the last two decades. The Philippines is one of the top offshoring locations in world and there are more than enough reasons why outsourcing to the Philippines remains a perfectly sound decision for many business owners. If you haven’t tried offshoring and you’re […]