Customer expectations are at an all-time high. And it’s just going to get higher. Zappos, Starbucks, Ritz-Carlton and many other brands are continuously pushing the bar. Now, as a matter of divine right, customers expect great service not just for big-ticket and expensive purchases, but for every kind of transaction, and for every step of […]
Imagine rebuilding the Eiffel Tower every day. And I don’t mean doing it the same each time. I mean fashioning that chunk of steel each morning into some new architectural form it has never existed before.That’s what many businesses are experiencing right now. The breakneck speed of change brought about by AI makes organizations feel […]
With people working remotely more than ever, many are experiencing the challenges that come with the job. Isolation, lack of supervision, distraction, and burnout can be experienced by employees working from home. In this post, we look at some of the counterintuitive ways a well-meaning employee can combat burnout and stay motivated and productive in […]
Face-to-face interactions have always been considered as more superior to online meetings. We resort to video conferencing only when face-to-face meetups are not possible. After all, non-verbal cues are conveyed better in person, and personal interactions allow for a more meaningful bonding and collaboration. But that said, there’s actually a serious case to be made […]